Customer experience via upgraded FMF CRM system

findmyfare.com, Sri Lanka’s largest online travel company recently upgraded its Customer Relationship Management (CRM) system to offer a comprehensive service and better engage with their customer base. As a customer oriented company findmyfare has invested in the new upgraded portal to emphasis on the importance of customer convenience and value added services.

“Our CRM system is designed to enhance the customer experience through convenient and tailor-made services. The purpose of findmyfare is to offer convenient and secure travel services to our customers; through the upgraded CRM system we are able to emphasis on these factors. We have included new options in the system but we hope to develop it further in the future” said Mihiran Rupasinghe , Software Engineer – findmyfare

Using the FMF CRM system is a simple process. Once a customer makes an inquiry regarding airfares and travel schedules a detailed information sheet is then emailed to them along with a link to access the CRM system. Through the CRM system the customer can request a travel agent from findmyfare to call them in their preferred language or make a written inquiry regarding any flight details.

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Another advantage of the CRM system is that it allows customers to receive the best airfare rates and the ability to compare flight information to suit individual requirements. The flight information sheet that a customer receives will include not only the flight details and schedules but also the taxations and discounts that are part of the package. Once the customer finalizes all the details, a temporary reservation can be made via the CRM system. The permanent ticket reservation can also be done through the highly secure payment gateway on the CRM system.

“We are excited about the new CRM integration because this is something new to Sri Lanka’s travel industry. At findmyfare we believe in being innovative in our solutions, and the local travel industry still has a lot of scope to grow and move forward” said , Ishani Pitawalge, Head of Customer Service – findmyfare.com

10486573_10203433867000950_26645258_nSri Lanka’s first and largest online travel company findmyfare was nurtured from the seed of a single great idea to spread the excitement of travel and empower the traveler with the lowest travel rates. A hundred percent Sri Lankan entity findmyfare is a subsidiary company of the corporate giant Melwa Group in Sri Lanka. Backed by the strength of its parent company and the love for travel and the excitement that comes with it, the company has managed to create a paradigm in the local travel industry during a short span of time.

CRM V2 Launching ceremony Left  Mr. Mihiran Rapasinghe (Software Engineer) right  Ishani Pitawalge (Head of Customer Service)